Online Security + Fraud Awareness
We're always working to keep your personal and account information safe. From advanced fraud and monitoring detection to secure servers, we've got you covered.
You're Protected Online
All information that is processed and transmitted between your computer or mobile device to our Website is kept secure with Secure Socket Layer (SSL) and 128-bit encryption.
Our firewall has sophisticated routers which prevent against unauthorized access and data from passing through our network - to ensure your transactions are safe.
A password that combines numbers, letters, and symbols that's at least 8 characters will protect you when you login. Use a password that's easy to remember, and never share it with anyone.
KAIKU Wisdom: It is a good idea to change your password every 90 days.
Each time you complete an online submission form from our Website through one of our servers, the transmitted information is protected and encrypted by VeriSign.
Enhanced security software, anti-virus protection, back-up file servers, and our network platform keep all data secure.
Your account is monitored in real-time, 24/7 to verify that each transaction on your account is authorized.
Payment Card Industry Global Standards (PCI-DSS)
PCI-DSS compliance means that we adhere to some of the strictest standards for security management and network architecture.
Be Aware and Report Fraud
If you think you've been a victim of fraud, please inform us immediately.
We're here to help!
- Your Card has been lost or stolen or you suspect fraud on your account.
- You receive a suspicious email, phone call, or text claiming you need to verify account information.
- You encounter a website that looks like ours, but appears suspicious.
- KAIKU Wisdom: We will never ask you in an email, phone call, or text to verify your account information. If this happens, call us directly or forward the suspicious email to firstname.lastname@example.org. If you see typos in the email, website, or the "To" field in the email says "undisclosed recipients," it is very likely a phishing email. Please do not respond - and contact us immediately.
Phone: Toll-free (24/7) 1-855-285-2458.
Protect Your Identity
Identify theft can happen to anybody. It occurs when somebody steals your personal information without your permission and then uses it for personal gain.
How can I prevent it?
Here are some tips:
- Update your passwords regularly on the Internet and for social media sites
- Never share your login information or respond to suspicious requests
- Protect your Social Security number and don't carry it around with you
- Shred any mail that contains confidential information
- Never give your identification or Card to anyone
Avoid Phishing Scams
Phishing is when fraudsters pretend to be someone else and then send you an email, text, or pop-up message to get your personal information. Since we never ask you for information in this manner, you should be wary of any attempt to obtain this.
How do I avoid becoming a victim?
- Don't give out personal information or open suspicious attachments
- Always use security software on your personal computer or laptop
- Only enter information on secure websites
What do I do if it happens to me?
If you feel that you provided information to a phishing scam, please alert us immediately:
Since fraudsters can easily access your mobile device, it's important to be careful when using it.
- Use a secure Internet connection and only download apps from trusted sources
- Set your Bluetooth to the highest security setting
- Keep your phone locked with a passcode when not in use
IMPORTANT INFORMATION ABOUT PROCEDURES FOR OPENING A NEW CARD ACCOUNT: To help the government fight the funding of terrorism and money laundering activities, federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens a Card Account. What this means for you: When you open a Card Account, we will ask for your name, address, date of birth, and other information that will allow us to identify you. We may also ask to see a copy of your driver’s license or other identifying documents.